NeoAuraq — Custom Development Agency
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Customer Support

We're here to help! Get in touch with our support team for any questions, issues or project updates.

Customer Support

Frequently Asked Questions

Find quick answers to common questions.

Go to our Custom Order page and fill out the form with your project details. Our team will reach out on WhatsApp within 24 hours to discuss scope, timeline, and pricing.

We accept bank transfer, credit/debit card, and popular mobile wallets (JazzCash, EasyPaisa). All payments are processed securely. A 50% deposit is required to start any project.

Timelines vary by scope: small websites take 1-2 weeks, medium projects 2-4 weeks, and full apps or software 4-10 weeks. You will get a firm timeline in your proposal before we begin.

Yes. Every project includes 2 free rounds of revisions. If you need more, we offer additional revisions at an hourly rate. We will always share the cost upfront before proceeding.

Full refunds are available before any work begins, or within 7 days of payment if no work has started. Once development is underway, deposits are non-refundable. See our Refund Policy for full details.

Absolutely. We offer 30 days of free post-launch support on every project. After that, you can choose a monthly maintenance plan or request on-demand support whenever you need it.